Voice Telephony

The top compliant by customers of successful businesses are related to telephone communication. You know those times you call a business, are greeting by a recording, wait forever on hold, only then to repeat your account number three times: to the automated system, the customer service representative and then the next person you are transferred to? ¬†Shouldn’t it be easier?

Imagine doing business with a company that answered every call with a live person within 15 seconds. Imagine if that company routed calls from their employees’ desks to wherever that employee was; in the building or outside it. Imagine if a voicemail were routed to the right persons, email and faxes were delivered securely to their computer instead of just sitting around. Imagine if it were your business. It can be.

Communication is core to successful business relationships. A business that fails to communicate well with its customers is a business that fails completely. By the same principle, a business that actively facilitates great customer communication is a business that actively grows.

MASSBITS can help with your voice solution regardless of your needs: basic call function or a telecommunications solution that make customers take notice and sets you apart from the competition.

  • Free Training
    For Business

    We are truly invested in our clients business success.

    We team with experts to provide weekly workshops on business issues and free reference guides; a new one each month.

  • April 2014
    No Fooling

    To recognize this April's Fools Day, we will release the the "No Fooling Around Guide to Medical Compliance". This Quick Reference Guide (QRG) is developed for Massbits by a Certified Medical Compliance Officer (CMCO).

    Free healthcare workshop in Cape Coral with a guest Healthcare Consultant, CMCO, CPC

  • May 2014
    May Powers

    This month is "May Powers" our Quick Reference Guide (QRG) to protecting business for a catostropich event, without breaking the bank. If your building was unihabitable, could you still do business?

    Free workshop in Fort Myers with an expert business continutiy expert.

  • June 2014
    Flags of our fathers

    This is the month of Flag Day and Fathers Day, and we are clebrating with family: Uncle Sam! We're provide. Quick Reference Guides (QRG) on business tax basics and employement law compliance.

    Free workshop in Cape Coral with two guest presents; a tax professional and attorney.