The top compliant by customers of successful businesses are related to telephone communication. You know those times you call a business, are greeting by a recording, wait forever on hold, only then to repeat your account number three times: to the automated system, the customer service representative and then the next person you are transferred to? Shouldn’t it be easier?
Imagine doing business with a company that answered every call with a live person within 15 seconds. Imagine if that company routed calls from their employees’ desks to wherever that employee was; in the building or outside it. Imagine if a voicemail were routed to the right persons, email and faxes were delivered securely to their computer instead of just sitting around. Imagine if it were your business. It can be.
Communication is core to successful business relationships. A business that fails to communicate well with its customers is a business that fails completely. By the same principle, a business that actively facilitates great customer communication is a business that actively grows.
MASSBITS can help with your voice solution regardless of your needs: basic call function or a telecommunications solution that make customers take notice and sets you apart from the competition.